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Custom User Field Mandatory Option



Posted Aug 01, 2022

Hi. Is there a way to make a custom User Field to be a required field?

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3 comments

Hi Sarah, welcome to the community!
 
There's not as far as I know, a way to make user fields mandatory. Can you expand on your use case? We have a helpful template here.

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We also would find this very helpful. 
Use case: One example is the field for gender. If an agent forgets to fill in this field, the place holder in the ticket doesn't work. So the salutaion would be: "Dear Smith". 
That's just one example of various custom user fields that we would like to mark mandatory.
Dave Dyson (gmail) Your link isn't working anymore. 


Kind regards

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Dave Dyson (gmail)

Community Moderator

Natascha Sprink Thanks for the heads-up -- here's an updated link:

Product Feedback + Feature Request Post Template

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