The displayed date the agent works within a ticket should always shown the exact date and time.

Or at least it should be editable how you want to shown this in your zendesk instance/account. Right now, it is not uniform and leads to confusion.

In some cases our agents have to copy the date of the request in another system. If the ticket is not older than 7 days they cannot just copy-paste it from zendesk. They have to check the calendar to see what the date was, e.g. last Friday, or mouse over the zendesk weekday. But then they have to type it manually and lose time.