Empty tickets created when users mention us in their instagram story

Answered

2 Comments

  • Gabriel
    Zendesk Customer Care
    Hello Fares,
     
    I hope all is well!! At the moment, we still have no conditions that check if a comment "is not" present. The Instagram Direct message integration is a fairly new integration, so hopefully, new upcoming updates can solve this issue in the future. We have acknowledged this feedback!

    Thanks!! 
    0
  • Fares

    Hey Gabriel, thank you for the answer. I will keep an eye out.

    0

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