Empty tickets created when users mention us in their instagram story

Answered

Posted Aug 01, 2022

Hello,

Is ti possible to create a trigger or automation that automatically deletes empty tickets created when users mention us in their instagram story? It's a pain to have tickets in the view that are not actual messages.

4 comments

Date

Gabriel

Zendesk Customer Care

Aug 03, 2022

Hello Fares,

I hope all is well!! At the moment, we still have no conditions that check if a comment "is not" present. The Instagram Direct message integration is a fairly new integration, so hopefully, new upcoming updates can solve this issue in the future. We have acknowledged this feedback!

Thanks!!

Fares

Aug 04, 2022

Hey Gabriel, thank you for the answer. I will keep an eye out.