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Automatically transfer ticket to specific view based on received by e-mail
Answered
Posted Aug 04, 2022
Hi,
I would like to auto-transfer a ticket to a specific view based on the e-mail address that the e-mail is sent by. Can't seem to figure it out.
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3 comments
Brett Bowser
If I'm understanding you correctly, you could tag the user profile that is generating a ticket so that any time that they reach out a tag is then applied to that ticket. You can then create a view that shows all tickets that contain that tag and edit your other view to filter out tickets that contain that tag. I'd recommend taking a look at this article for some additional guidance: Automatically tagging tickets from specific users and organizations
I hope this helps!
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CJ Johnson
Hi Alex,
It sounds like you want to a view based on "received at". That's something you can set up in your views directly. You can add a condition like this, and select the right email from the dropdown on the right:
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Jahn
Go to Admin Center
Select Workspace>views
Ticket>is>new
Received at>is>email_address
This is not auto transfer but rather view creation for those specific tickets you need to see.
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