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Images in Guide search results

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Posted Aug 09, 2022

Hi everyone. Quick question - is it possible to include an image in Guide search results (when searching via the main search bar in Guide > pressing return? I note that neither attaching an image as an attachment nor including it in the article body does this, and can't seem to find any info about whether this is possible - either natively or via a plugin or integration.

The intended purpose of this is that we're looking at building an internal knowledgebase in Guide for a department who wants a searchable database with profile photos and a short bio - ideally both of these would appear in the search results directly, with the full details being accessible by clicking through to the full article.

Would appreciate any guidance anyone could offer! Thanks.


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Brett Bowser

Zendesk Community Manager

Hey Alastair,

I reached out internally and it doesn't look like this is possible with our native search. You could potentially undertake this project by building a custom page in Guide but that would most likely take considerable developer resources. I'll keep this post open in case anyone else is able to provide a solution for you.
 
Thanks!

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