How do I change the user name of an end user?

Answered
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Simon Welander

Posted Aug 11, 2022

Hi, I have an end user entry who's name is wrong. How can I edit the entry? Thanks

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      Joyce

      Hello Philip,
       
      For accounts in the Enterprise plan, you can view the changes on the user name change and actor in the Audit logs. The changes will appear like below:

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      Philip Musto

      Can I see somwhere by whom and when a contact's name was changed?

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      Brett Bowser

      Hey Simon,
       
      You should be able to change the end-users name as well the same way you would alter an agents name.
       
      Cheers!

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      Simon Welander

      Hi Brett,
      Thanks. This is an END USER though rather than a Zen admin user.
      Can we change it centrally? Or does the user have to change it themselves?
      Cheers,
      Simon

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      Brett Bowser

      Hey Simon,
       
      You can edit the users profile using these instructions: Viewing and editing a user profile
       
      From their profile you should be able to change their name if it's set up incorrect.
       
      Hope this helps!

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