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How do I change the user name of an end user?

Answered
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Simon Welander

Posted Aug 11, 2022

Hi, I have an end user entry who's name is wrong. How can I edit the entry? Thanks

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    Brett Bowser

    Zendesk Community Manager

    Hey Simon,
     
    You can edit the users profile using these instructions: Viewing and editing a user profile
     
    From their profile you should be able to change their name if it's set up incorrect.
     
    Hope this helps!

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    Simon Welander

    Hi Brett,
    Thanks. This is an END USER though rather than a Zen admin user.
    Can we change it centrally? Or does the user have to change it themselves?
    Cheers,
    Simon

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    Brett Bowser

    Zendesk Community Manager

    Hey Simon,
     
    You should be able to change the end-users name as well the same way you would alter an agents name.
     
    Cheers!

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    Philip Musto

    Can I see somwhere by whom and when a contact's name was changed?

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    Joyce

    Zendesk Customer Care

    Hello Philip,
     
    For accounts in the Enterprise plan, you can view the changes on the user name change and actor in the Audit logs. The changes will appear like below:

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