Chat: Adding a dynamic condition to Chat triggers - since message sent

Hi,

The Chat is great, but there is a limitation on when to run the triggers in the Classic chat.

We are mostly interested in having a trigger condition "Since the last message is sent" and ability to set up time step. This condition could help us following up automatically (triggers) in any case there is any unresponsiveness from both sides:

- in case of visitors - it helps to ping them with a help of a trigger rather than having agents doing it once in a while.

- in case of agents - it helps to remind customers that agents are away investigating and will be with them shortly.

Currently, there is only workaround is to count X seconds from when the chat starts or 1st message sent. In this case the message can appear in the middle of an active dialogue.

Thanks,

Oleg