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Migration to Workspaces Ticket Layout
Posted Aug 16, 2022
Hello. We are preparing to switch our account to the New Workspace system. Our primary function within Zendesk is the use of the tickets. It is extremely confusing that you would switch the reply field to the bottom of the screen and put the thread above it. The tickets more an email than a chat. They are not to be a chat. Any email tool you use always has the reply at the top and the email thread below. Workspace now flips it and causes great confusion. Is there any way to revert it to a more natural feel in an email form?
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3 comments
Official
Kolten Kittleson
Hello Rick and Dan,
Please join us on Thursday, October 13th at 11 AM CST for our PM Roundtable on Agent Workspace. Live chat with us on what is and isn’t working with recent UI changes, your product experiences, and share your feedback directly with the product team.
The link to register can be found here.
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Dan Sørensen
there already several feedback posts about this, remember to upvote these! :)
Some community manager will probably be by on this post and recommend you to create a support ticket for your request - dont bother, we have been outright refused even though we are on the enterprise plan and have been so for over 7 years.
https://support.zendesk.com/hc/en-us/articles/4484160121498-About-automatically-upgrading
https://support.zendesk.com/hc/en-us/community/posts/4668541557914-Agent-workspace-why-EOL-the-old-view-before-its-possible-to-customize-the-workspace-
https://support.zendesk.com/hc/en-us/community/posts/4846694912026-Four-Key-Changes-that-Need-to-be-Reverted-Back
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Brett Bowser
Hey Rick Holmstead and Dan Sørensen in case you didn't see it yet, one of our PM's just shared an update before the weekend that you'll want to take a look at here.
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