Recent searches


No recent searches

follow up ticket connection is missing after restoring suspenden tickets



Posted Aug 22, 2022

If a reply to an already closed ticket ends up in the locked tickets and is subsequently restored, no connection is made to the original ticket. Accordingly, the note in the follow up ticket is missing and the agents do not know that it is a follow up ticket.


2

0

0 comments

Please sign in to leave a comment.

Didn't find what you're looking for?

New post