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Time Tracking with Tracking Metrics



Posted Aug 31, 2022

Hello,

I am trying to follow the tutorial to perform Time Tracking with Tracking Metrics (https://support.zendesk.com/hc/fr/articles/4408825230490-Application-Suivi-du-temps-les-mesures-de-suivi-du-temps-que-vous-devriez-effectuer). However, I cannot manage to create the measurements because the function for the "Update processing time (min)" does not work, regardless of the language.

Whether I try to adapt the function or change my user account to English or German, the attribute is never recognized.

https://snipboard.io/bfCjFr.jpg

https://snipboard.io/uEgVkR.jpg

Awaiting your return,
Good for you,
bertille


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1 comment

Hi Bertille,

I would like to take a closer look at how you're creating the metrics from the article Time Tracking app: Metrics you need to be measuring in Explore so I can assist you further with what you're trying to achieve.

I'm going to create a ticket on your behalf and let's continue from there. Kindly lookout for an email notification. Keep safe! :)

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