Ability to remove "View original email" option on comments?
We have discovered that when using the Ticket Redaction app, that the redaction doesn't impact the content when using the "view original email" option of a comment that was sent via email. This is problematic - is there a way to either ensure redaction carries over to that or a way to remove the option to view the original email?
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Hi Jake- thanks for sharing this feedback! We'll take this into account for Native Ticket Redaction in Agent Workspace.
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