Enabling Zendesk to send emails to corporate emails and distribution list



  • Lou
    Community Moderator
    The Product Manager Whisperer - 2022

    Mohit Sanyal

    We do that with an email target. Set your trigger with the conditions you want with the action Notify Target and the target being the email address target you've set up. You can then put the email body in the trigger using placeholders or whatever you like.

    The set up for the target is as follows:

    Under Targets in the Admin Center, select add target>Email target.
    Give it a title, an email address and a subject (you can use placeholders here).

    Let me know if you need more information.


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