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Zendesk Jira ticketing improvement
Posted Sep 08, 2022
When working in Jira you're able to click and drag attachments when creating Jira tickets. With the Zendesk Jira integration you're only able to perform that action when creating Jira tickets within Zendesk. You can only select attachments that are added to the Zendesk tickets. We're finding that we have to create Jira tickets within Zendesk and then hope over to Jira to add the attachments. This is a very inefficient process.
I'd like to make a request to improve Jira ticket creation within Zendesk by having the ability to click & drag files when adding attachments to Jira tickets in Zendesk.
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Marwan Al Jeburi
Hi Sok Khann,
That is indeed a very inefficient way to get what you need to get done. Hopefully this feature will get added in the future.
As an alternative however there is a specialised integration solution that can sync any field and attachment from both sides out of the box.
Have a look at Exalate as it would provide exactly what you are looking for + great flexibility and customisation of your integration on both sides.
Please let me know if you need any help.
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