Community Event! How Zendesk does Knowledge Management

Completed

Gabi Laing

• September 16, 2022 18:42

Zendesk Community Manager

On Tuesday, September 20th at 11 AM CST, we’ll be joined by some experts from the Zendesk Self Service Team, as they showcase the importance of the evolve loop and how it can identify any gaps missed by Knowledge-Centered Support (KCS). We’ll also be covering best practices on how best to utilize Guide. Stick around after the presentation as our experts will be answering your questions live. Be sure to submit your questions at registration to ensure that the team has time to answer them. Click here to register: https://bit.ly/3AZxshz See you there!

• Official comment

  Nicole Saunders

  • November 21, 2022 23:12

  Zendesk Community Manager

  The recording of this event has been posted on the event page here. 
  
  To find out about upcoming community events, be sure to click "join" on the Zendesk Community Events home page. 

• Brett Bowser

  • September 26, 2022 16:00

  Zendesk Community Manager

  Hey Keilah,
  
  Thanks for reaching out! You can watch the recording for the event here: https://www.youtube.com/watch?v=zhIzNDOEMn4
  
  Let me know if you have any other questions!
  
• Keilah Shackleford

  • September 26, 2022 14:20

  Hi there! Was there a recording for this event? I attended but would love to go over the content again. The contact us button on the page does not seem to be working to ask the team directly.

  Thank you!

• Alex Smith

  • January 30, 2023 21:25
  • Edited

  Hello there! Was this event captured on tape? I went, but I'd like to review the information again. To query the staff directly, the page's contact us option does not appear to be functioning.

  I'm grateful.

• Nicole Saunders

  • January 31, 2023 16:23

  Zendesk Community Manager

  Hey Alex! Yes, this event was recorded. You can follow the link in Brett's comment above, or in my official comment at the top. 
  
  
  

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