We have been using Zendesk since 2013 with about 20 different product emails forwarding to the our support@zendesk email. It was working like a dream until mid August 2022 when all incoming email suddenly got pushed to the Suspended View. I escalated to Support several times and each time they came back saying that it has to do with the auto-submitted email headers, which microsoft puts in on the server side when it does the forward. Has anyone else experienced this? and have you figured out how to get email back to the unassigned view? Zendesk is taking no ownership and suggested a third party app instead..it makes no sense to me or my email administrator. Any suggestions?
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