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Default to Most Recent Post in New Interface

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Andy Zapata

Posted Sep 23, 2022

If I can't get rolled back to the old FAR SUPERIOR view, can we get the new interface to default to most recent post instead of having to click the button? It doesn't seem like much, but when we're doing tickets all day, inefficiencies stack up and waiting for the button to pop up so I can click it every. single. time. is beyond a nuissance.

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4 comments

Date

    Official

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    Amisha Sharma

    Zendesk Product Manager

    Hello all, thanks for sharing feedback.

    This feature was released, more information here: https://support.zendesk.com/hc/en-us/community/posts/4784771853338-Need-feedback-on-the-release-of-Open-at-the-top-of-the-latest-message-in-Agent-Workspace

    Please let us know if you have additional feedback. Thanks!

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    James

    Definitely agree, or just make it a setting/option, so those that prefer the newest reply and comment box at the top can use it this way.

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    Steven Aranaga

    How is this not an option?!

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    Shawna James

    Community Product Feedback Specialist

    Thank you all, as Amisha shared this feature has been released. At this time we are going to close this post for comment. If you have further feedback please view the link Amisha shared to provide your feedback, or create a new feedback post using this template. 
     
    We appreciate your feedback and thank you for being a valuable Zendesk Community member.
     
     

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