Auto-Copy Comment Text into Side Conversation
Is there any way to set up a trigger or macro to copy all of an inbound email's text into a side conversation to auto-send? I want to base it on a certain trigger phrase that will have the macro strip all the comment text from that email, put it into a side conversation, and send it off. Anything like this currently available?
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Hi Adam,
In terms of the comment text of the end-user, you can make use of the placeholders as your nearest option/workaround. In creating triggers or macros, you can add the available placeholders to apply some ticket details or add the requester's first description using the ticket.description placeholder in your message. For more information, please check this here: Creating macros for side conversations.
I hope that helps!
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