Auto-Copy Comment Text into Side Conversation

1 Comments

  • Jupete Manitas
    Zendesk Customer Care
    Hi Adam, 
     
    In terms of the comment text of the end-user, you can make use of the placeholders as your nearest option/workaround. In creating triggers or macros, you can add the available placeholders to apply some ticket details or add the requester's first description using the ticket.description placeholder in your message. For more information, please check this here: Creating macros for side conversations
     
    I hope that helps! 
    0

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