Recent searches
No recent searches
Feature Request: Flag Macros that needs adjustments
Posted Sep 29, 2022
Feature Request Summary:
We need the ability for regular agents to be able to flag macros/bring attention to macros that need adjustments
Description/Use Cases:
In larger teams, the common agent does not have access to adjust globally available macros.
If agents were able to somehow flag macros that need adjustments, the Content Managers/whomever responsible for maintaining macros would be able to have this feedback created for them directly in Zendesk.
My suggestion would be to have a "Create feedback" or the like when the macro is being inspected inside a ticket:
The business impact of limitation or missing feature:
Currently, agents will send an email/Teams/Slack message to notify the macro manager and thereby have to leave Zendesk.
One workaround could also be to have a macro that creates a side conversation child ticket, that would be routed to that team.
6
3 comments
Susana Fernández Guinea
This feature would be so convenient and time saving. It would help up keep our macros updated faster and more efficiently.
1
Chantal Marti
I agree, we would love to have this feature!
2
Scott Allison
Thank you everyone for continuing to upvote this. This is not on our roadmap for this year, so I have changed the status of this to Not Planned, for now. We are going to leave this post open for comment to allow others to provide their feedback and use cases, however please note as is stated in our Community Guidelines that we can not commit to prioritizing any one piece of feedback we receive in the community.
This year we have a lot of exciting investments in product capabilities planned. Join us next month at Relate to find out more. You can attend in person or stream the product keynote online.
Thank you again for your continued feedback, it's really appreciated.
0