time zone allow automatic sync of the user profiles with their browser IP

Answered

4 Comments

  • Kat Flippin

    I have the same question.  How do I mass update or automate the time zone for user profiles in Zendesk?

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  • Heather Rommel
    Community Moderator
    The Product Manager Whisperer - 2021

    I don't know of an automated way. I'm sure there's an app someone can create. But in the absence of that, what we've been doing is we added a custom timezone field to the form customers fill out when filing a ticket. Based on what they choose, we have a trigger for each Timezone that targets a we hook and it updates the user profile. If something like that would work and you're not sure how, let me know and I can write up a User Tip.

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  • Kat Flippin

    Hi Heather, yes, a User Tip would be very helpful. I'm in the process of doing a huge user cleanup in our system and would love to include this in the process. Thank you. 

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  • Christopher Boerger

    Heather Rommel yes that would be great! 

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