Accessibility options


  • Kate

    I agree. We definitely have a need for these items within our org. Also, because these needs are are different from person to person anything implemented in this vein needs to be able to be modified at the agent level. As Sydney said Dark Mode and the variable levels are something agents go looking for but because they are not optimized for Zendesk it creates a bad UX for agents.

  • Stephen

    This is a fantastic post - I think that Zendesk is in desperate need of modernising the accessibility options available on Zendesk.

    Particularly dark mode options and proper text / UI scaling. I personally suffer from poor eyesight and zooming the UI does offer a sufficient solution - as Sydney mentions, this simply causes the UI to become condensed and borderline unusable.

  • Megan Murray

    This is sorely needed, there's so much wasted space on the Zendesk page but zooming out does not work correctly especially if you are on a monitor smaller than ~27." 

    One of the things about dark mode is that the problem I actually have is with contrast, so just having a dark theme doesn't work because there's still not much difference between the colors, especially trying to tell which tab is active.

  • David Nelson-Gal

    Add my vote to these features. We are now experiencing more and more customers (governmental organizations, et cetera) who require this support. The lack of support forces us to call out as contrast and font sizing customization as "Not Supported" which puts our deal opportunities at risk. 

  • Sydney Neubauer

    Hey everyone - I just heard that this post has the eye of the ZD accessibility team. If there is any feedback items, please add to this post to ensure it gets eyes on!

  • Liam C.

    We need this feature especially, the Ticket Number and Title in the active ticket tab to be displayed in bold letters to be easily identified especially when multiple tickets are opened. Thanks! 

  • Sydney Neubauer

    Just met with Zendesk. It sounds like they are working on a dark mode so if there are any specifics when it comes to dark mode, please add to this post. 


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