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Hide Caller ID
Answered
Posted Oct 18, 2022
Is it going to be possible to remove caller ID on Zendesk talk?
We want to be able to call customers but we don't provide an inbound call service however, when we do 'request a call back' it gives the customer our caller ID.
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Anne Ronalter
When agents place outbound calls, the Talk number selected in the call console appears as the caller ID.
If you want an outside number to appear for the caller ID instead, add the number as an external number.
This only allows you to place outbound calls using the external number. You cannot route incoming calls to it.
"Unfortunately, it is not currently possible to change your caller ID to reflect your business name on Zendesk Talk."
The only exception is, if you are a customer based in the United States, you can apply for CNAM. This allows your company name to be displayed instead of, or in addition to the phone number.
You can find more details on that topic in the following articles:
Can I change the outbound caller number?
Standardizing your outbound caller ID
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