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Delete attachments in WhatsApp tickets
Answered
Posted Oct 31, 2022
Hi guys,
Is it possible or will it be possible in the future to delete attachments in WhatsApp tickets? Are more people encountering the issue that this isn't possible at the moment? How are you guys dealing with this now?
Best regards,
Mick
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4 comments
Christine
Hi Mick,
As outlined in the Limitations for ticket redaction:
"Redaction of conversation attachments is not supported for web and mobile messages, social messages, or Sunshine Conversations."
We appreciate your input though. Our Product Managers actively monitor our feedback threads, and conversations with high user engagement ultimately get flagged by the team for roadmap planning. Thank you!
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Mick
Good morning @...,
It seems that it is now possible to delete attachments in WhatsApp tickets. I'm glad you guys picked this up so quickly. I think many more Zendesk users will be happy with this addition!
Thanks again and have a great day!
Best regards,
Mick
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Christine
Thanks for the confirmation!
It also appears that our documentation About ticket redaction in the Zendesk Agent Workspace is already updated.
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Lars Prakken
We are experiencing issues with this feature. Sometimes we _are_ able to redact whatsapp tickets, but sometimes we are not. This is independent of ticket status (open / pending / solved / closed) , it either works or it does not.
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