Recent searches


No recent searches

Copy link to message in ticket



Posted Nov 08, 2022

Feature Request Summary: 

Messaging and chat support tickets often have a large number of comments in the ticket, and currently it is difficult to quickly view and reference any comment.

Description/Use Cases: 

Currently, there is no URL link for each comment in Support tickets, but when comments are retrieved via the API, they are all assigned an ID internally.
If there is a way to copy and use this as a comment URL from within a ticket, it would improve convenience considerably.

Examples: 

As a concrete example, a screenshot of Slack's "Copy link" function is attached.

Thank you!


6

2

2 comments

image avatar

Amisha Sharma

Zendesk Product Manager

Thanks for providing feedback. We're tracking this request here as well: https://support.zendesk.com/hc/en-us/community/posts/4408868420250-Links-for-each-single-comment

We don't have an update on this yet, but it is on our radar. Thanks for engaging.

1


Thank you  for your radar!

I hope you add the feature soon!

Thanks!

0


Please sign in to leave a comment.

Didn't find what you're looking for?

New post