Macros: More formatting and ability to change text color

I love the new addition to the Macros. My team would also like to see different shared of colors to highlight text. It is currently dark colors that make the dark text difficult to read. 

Hi 1263169152750, appreciate your feedback.  We are working on improve user experience and soon hyperlinks and add tags condition topics should works as you expect. When it comes to Macro permissions could you please share with me the video sending me it directly to my email: patrycja.walencik@zendesk.com, we need to investigate what you see because we didn't recognize this problem previously.

 Thank you 
Pati 

hey 1267427309749,

There's been some changes to the macro creation UI and it's actually now taking longer to do things. 

1. Macro permissions: When selecting “Agents in group” permission, a drop-down box would appear where you could select the groups available. Now I have to know the name of the group to type it in for it to appear in the drop-down selection. 

2. Hyperlinks: I used to be able to highlight a piece of text and them cmd + K on the keyboard and a window would appear allowing you to edit the hyperlink title text + the url itself. Now only a window appear to edit the url link only and not the text. If i need to edit the text is now takes longer. I have to re-do it from scratch basically. 

3. Add tags condition: When you had a bunch of tags in the tag box, you used to be able to drag the box out and make it bigger to see all the tags and remove them as needed. Now the box stays at a static height and a scroll bar appears and it's harder to see the tags to remove them. Secondly, when the tag is really long, you can't see the X at the end of the tag to delete it. My only way around this at the moment is to remove the whole tags condition and then populate it again with the correct tags. This becomes important when you are cloning macros and changing the tags. 

Hi, @Matthew Estes, thank you for your feedback. We don't finish yet the rollout of this improvement and hopefully soon you will see the proper behaviour - all on track :)
 

Have a great day! 
Pati

I was forwarded here by someone from the Support Advocacy team to add a comment that the macro editor should support underline. It's wild that this basical formatting option is not consistent across all editors.

Are there any work arounds in the meantime?

Hey Scott Allison

Would be wonderful if we could also do this for box formatting (i.e a table of contents) 

Happy to supply a few examples of other things which would make the functionality a lot easier to use, such as a pre-determined placeholder insert. 

Rather than having to fumble around with current placeholders (which will sometimes snap back/forth when trying to navigate through them in comment mode/description) - would be wonderful if you could use a placeholder selecter and insert the ID/field name, for it to automatically generate as you wish within a macro. Also, I find sometimes that placeholders will insert pesky hidden spaces when pasting in field IDs which in turn means the macro will not run/fill in the required custom field for placeholder.

At our company, Customer Success requested that some text in Zendesk macros be underlined. If the ability to change text color was also supported,  they would definitely use this in every macro.
 

Could you please provide a timeline? Scott Allison