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Why not offer side-loading on all API entities that have a foreign key reference?



Posted Nov 15, 2022

As per the title, why does the Zendesk API not offer side loading on each entity that has a FK attribute? 

Working example that I noticed today: CSAT ratings

CSAT ratings have FKs for assignee, group, requester and ticket but there is no side loading available

Why?

This is only one example. I have personally found more, I am quite sure there are lots of others. Why not just offer side loading for everything with a relationship? 

 


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Greg Katechis

Zendesk Developer Advocacy

I've moved this to the Support feedback forum to make sure that the appropriate product teams see this request.

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