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Why not offer side-loading on all API entities that have a foreign key reference?
Posted Nov 15, 2022
As per the title, why does the Zendesk API not offer side loading on each entity that has a FK attribute?
Working example that I noticed today: CSAT ratings.
CSAT ratings have FKs for assignee, group, requester and ticket but there is no side loading available.
Why?
This is only one example. I have personally found more, I am quite sure there are lots of others. Why not just offer side loading for everything with a relationship?
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1 comment
Greg Katechis
I've moved this to the Support feedback forum to make sure that the appropriate product teams see this request.
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