Time Tracking app interface delays

Answered


Posted Nov 15, 2022

When loading new tickets, our agent workspace shows the custom fields briefly on the ticket form before they are hidden. We hide the app and the fields from the agents and only show them with the admin.

Is this to be expected to some extent, and is there anything we can do to improve the load-to-hide time? This occurs both on ticket forms that have many and few fields, and we have five apps running on the app sidebar.


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