No option to update tickets raised by my colleagues
This is regarding tickets raised via "https://support.sky.tdc.dk/hc/en-us/requests"
Under "Organization Requests" section, I can't update tickets raised by my colleagues. So if they are out of the office, I can't make any follow-ups. As we are from the same department, everyone from our team should have the ability to update each other's ticket no matter who raised it. Any chance this can be changed?
-
Hi Fred Dabu!
From the Admin side, whoever manages your Zendesk tenant has the option to allow those in a shared Organization to view tickets only, or to view and also be able to add comments.
Please verify that this setting is enabled for the organization(s) your user is a member of. For more information on the permissions scheme options, refer to What is the difference between ticket access at the organization level and user level?
-
Hi Sam,
I'll investigate who can change this setting for us. Thanks a lot for your feeback!
Please sign in to leave a comment.
2 Comments