Admin section user filter to display users that use a license

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Dario Va

Posted Nov 18, 2022

It would be nice to have the ability to filter team members and only show which users are actually using a license. Currently you can only filter by Role, but even Contributors may have an option enabled that uses a license and this isn't easily found with the current filters.

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4 comments

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      Jeremy Kanable

      Was there ever any movement on this?  Really tough to have to click into every user to manually check.

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      Daniël Nieuwendijk

      Agreed! Just a few days ago, we were having trouble finding out why all our licenses were used, although the number of users filtered by roles that SHOULD have a license suggested there should be one available license still. It turned out that one user that was turned into a Light Agent had had all but the Chat tickbox unticked, making them still take up a license. This was unintended and made us lose time trying to figure out what was wrong.

      So yes, please create a "has license" filter.

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      Shawna James

      Hey there, thank you for taking the time to provide us with your feedback. I want to confirm this has been logged for our PM team to review. For others who may be interested in this feature request, please continue to add your support by upvoting this post and/or adding your use case to the comments below. We appreciate you taking the time, thank you again!

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      Márton Horváth

      This. Knowing Zendesk's licensing, this seems to be a nobrainer.

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