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Advice on Using Brands
Answered
Posted Nov 28, 2022
We have an already established support and documentation/community site. We have brought in two more product lines and I want a separate brand for each, but I don't want the customer to have to navigate to a new place.
Can I set up one brand for the 'landing page' and hyperlink them to one of the three product lines on a brand page?
Any advice is greatly appreciated.
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3 comments
System Administrator
Ahmed Zaid that is exactly what I was looking for. I want our main help center just to be a landing page, and to click one what ever brand they need and that will be that brand's landing page. Thank you again!
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Lotus Themes, Zendesk partner for Help Center design and customization
Hi Chassidy,
maybe that may also inspire you in your searches— here are some of our case studies with the same approach as yours:
1. You have two types of customers like the Route brand. You might also create two help centers but unite them in one custom landing page that leads to different help centers for diverse types of users (Shoppers and Merchants in case of Route).
2. More than two help centers are implemented at the Riot Games support page — also one of our projects. Here we described it in detail.
We hope our answer was handy for you! Good luck with your customization!
Lotus Themes
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System Administrator
Ahmed Zaid Yes it did work. However (I realize this is a basic question) but how do I adjust the size of my blocks.
I got the two support centers in there, and needed to add a third. First screen shot is with the two, then I added a third and it goes below. I will copy my code below the last image.
<ul class="blocks-list">
<li class="blocks-item">
<a href='https://affinaquest.zendesk.com/hc/en-us' class="blocks-item-link">
<span class="blocks-item-title">Advancement RM Support</span><br>
<span class="blocks-item-description">Click here for Advancement RM Support and Documenation</span>
</a>
</li>
<li class="blocks-item">
<a href='https://matchinggifts.zendesk.com/hc/en-us' class="blocks-item-link">
<span class="blocks-item-title">Matching Gift Support</span><br>
<span class="blocks-item-description">Click here for Matching Gift Support</span>
</a>
</li>
<li class="blocks-item">
<a href='https://matchinggifts.zendesk.com/hc/en-us' class="blocks-item-link">
<span class="blocks-item-title">Matching Gift Support</span><br>
<span class="blocks-item-description">Click here for Matching Gift Support</span>
</a>
</li>
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