Automatic Redaction of Customer Ticket Attachments

3 Comments

  • sorin

    SP Bhattacharya there is an app I've built called Auto Remove Attachments on the marketplace that does exactly this: automatically redacts attachments from tickets older than a period of time. More details about it here.

    1
  • Graham Ferguson

    This is a huge issue. For example we often have to get .HAR files but this contains sensitive data that we would like to automatically remove for SOC2 compliance etc

    0
  • Robert Babos

    it'd be good if Zendesk would support bulk attachment redaction natively.

    0

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