Add more than one requester ("To" field) to a ticket

I absolutely understand this is common practice for all customer support SaaS systems, however it would still benefit our users if this feature could be implemented. Having multiple main receivers being addressed directly and equal ownership to the same ticket is very helpful. I suppose if the feature could be toggled on/off like CC it shouldn't impact others that don't need the complication.

Just wondering if this is more of a system limitation concern? (Need to update tickets for everyone whenever any requester respond to the ticket, creating issues for Guide datasets etc.)

Lou

November 29, 2022 14:44

Community Moderator

DMKT

I'm assuming you're referring to a B2B scenario. We deal exclusively in that. What we do is ask our users to set up a distribution email and then send to that. Everyone on their side that is on the distribution list will receive the notifications.

Jason Oliver

December 01, 2022 19:06

Agreed, would love to get some kind of auto-cc. Historically unlikely but one can dream

Add more than one requester ("To" field) to a ticket

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