I absolutely understand this is common practice for all customer support SaaS systems, however it would still benefit our users if this feature could be implemented. Having multiple main receivers being addressed directly and equal ownership to the same ticket is very helpful. I suppose if the feature could be toggled on/off like CC it shouldn't impact others that don't need the complication.
Just wondering if this is more of a system limitation concern? (Need to update tickets for everyone whenever any requester respond to the ticket, creating issues for Guide datasets etc.)
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