How to send WhatsApp messages past Facebook’s 24 hour limit and how to start new WhatsApp conversations?

WhatsApp can be a powerful tool for any organization to stay in touch with their clients. However, many Zendesk users wish to be more proactive. As is, Facebook does not allow companies to respond to Zendesk notifications after a 24 hour limit. This makes customer service more difficult for many companies. For instance, if you are a smaller organization that does not have staff to work customer service on weekends, you may not be able to respond to your customers’ needs within 24 hours. 

Another issue that many businesses face is the inability to start their own, new WhatsApp conversations. Being able to start WhatsApp conversations unlocks great potential for your business to have an open line of communication with your customers. This can be important for confirming meetings with clients, sharing about new products, etc.

Luckily, Respira Internet has developed a WhatsApp connector that allows you to send messages after the 24 hour limit and allows you to start new WhatsApp conversations with your clients.

How it works

By combining the power of Sunshine Conversations with that of WhatsApp, we have been able to get the most out of what WhatsApp has to offer. The connector uses the Sunshine Conversations API to send the notifications and the Zendesk API to create tickets, update views, etc. so your agents can see what is going on directly in Zendesk Support.

What can our connector do for you?

With our WhatsApp Connector clients can:

• Send WhatsApp messages past Facebook’s 24 hour limit
• Start new WhatsApp conversations
• Send bulk WhatsApp message campaigns to customers
• Use Triggers, Macros and Automations to efficiently send out automatic WhatsApp notifications
• Send dynamic WhatsApp messages using other applications (PMS, Ecommerce, CRM, CPQ, ERP, etc)

Our connector can currently be found in the Zendesk Marketplace. As the connector relies on Sunshine Conversations, it is required that you have an active Sunshine Conversations license. If you would like to learn more about purchasing a Sunshine Conversations license, please speak to your Zendesk representative who will be happy to help. 

You can also find more information on the app as well as instructions on how to set it up.

Who we are

Respira Internet is a company made up of former Zendesk Employees. We saw a need for an App that allowed our customers to better utilize WhatsApp notifications within Zendesk Suite.

If you have any questions, please feel free to contact us.