I have been asked to prepare to add Chat or Messaging in the coming months.
We do NOT utilize Zendesk Brands and have no plans to add it.
We only have 1 group that is planning on using chat to start, I am looking for ways for the chat/messaging widget to have a form option at the front and if you select the product that offers chat it will give you a live person, if you select any other product it will ask you to leave a message and route as an email.
I currently have a custom field built with conditions to route emails to the right group but hoping I can add this.
Any assistance is appreciated.
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