Using "Followers" values in Zendesk triggers


  • Official comment
    Bailey Whitaker-Lea
    Zendesk Product Manager

    Hi MAGDALENA BIALKOWSKA - PM for Triggers & Automations here! This is not something we currently have planned but I have captured your feedback for future prioritization. 

    Do you mind sharing more detail about how this impacts your (or your client's) workflows? 

  • Elias Laham

    This request to add the Followers field as a part of the triggers is exactly what we need. Since ZenDesk does not have a BCC option, we have been suggested to use the followers field instead which is working "ok". Our team have a request to receive Slack notifications as emails are difficult to filter and the followers field is exactly what we need but not available. Having this as a condition is very important to us. 

    I hope improvements can be made. 


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