Using "Followers" values in Zendesk triggers
Hi Zendesk Team,
Several Clients I've been working with have reported the need of having Zendesk perform set of activities, including the condition of who the ticket follower is or not or whether the ticket Follower field is empty or not.
Such conditions can't be configured in Zendesk Triggers - is this something you are having in your enhancements pipeline?
Magdalena
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Official comment
Hi Magdalena (Agent) - PM for Triggers & Automations here! This is not something we currently have planned but I have captured your feedback for future prioritization.
Do you mind sharing more detail about how this impacts your (or your client's) workflows?
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