Single Sign On - agents full names



  • Brett Bowser
    Zendesk Community Manager
    Hey Kris,

    This most likely keeps reverting back because of how the users name is configured in your Active Directory. Each time an agent logs in their profile will sync with your active directory and include their last name if thats in their AD profile. You would either need to remove the last name from AD or have your agents set up an alias as mentioned in the article I have linked.
    I hope this points you in the right direction!

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