Multiple chat widgets under one account.
My current chat tool is being replaced by Zendesk chat, hopefully....
However, I would like to customize the appearance of the chat, bot, and messages depending on the placement of the chat widget.
For example, on my homepage or sales page, I would like to prompt customers to book a demo or answer sales-related injuries.
However, my existing clients who see the chat widget on a different platform should not see the same chat prompts as on the homepage.
I could do this with my current chat tool (Tawk.to) by having the ability to set up multiple chat widgets under one account.
Any possible solutions with Zendesk chat?
Hi Mike Cherchenko,
As far as I know, you can configure only one widget per brand. For this reason, I had to use multiple brands to configure different widgets & answer bots for a client, then return them back to the main brand using triggers when tickets are created. It is a bit troublesome and requires careful review and coordination for all triggers and automations.
Indeed, widgets share a single Chat account.
Natively speaking in Zendesk, you can create different web widgets if you use the multibrand function. This allows you to add and customize the widgets individually, per brand.
Here is an article where you can find more information about this: Web Widget (Classic) - Multiple brands.
Let me know if you have any questions!
Please sign in to leave a comment.