Multiple chat widgets under one account.


  • Ahmed Zaid
    Community Moderator

    Hi Mike Cherchenko,

    As far as I know, you can configure only one widget per brand. For this reason, I had to use multiple brands to configure different widgets & answer bots for a client, then return them back to the main brand using triggers when tickets are created. It is a bit troublesome and requires careful review and coordination for all triggers and automations.

  • Marine
    Zendesk Customer Care
    Hi Mike!
    Indeed, widgets share a single Chat account.
    Natively speaking in Zendesk, you can create different web widgets if you use the multibrand function. This allows you to add and customize the widgets individually, per brand. 
    Here is an article where you can find more information about this: Web Widget (Classic) - Multiple brands.  
    Let me know if you have any questions!

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