Make Knowledge Article Mandatory

Answered

1 Comments

  • Anne Ronalter
    Zendesk Customer Care
    Hello Graham,

    that does sound like a very interesting idea and thank you for your Feedback.

    Unfortunately this is natively not possible at the moment.
    In the meantime, what I could imagine as a workaround, would be to create a custom field for Agents to fill out \ tick a box, where they will have to state, if they used an existing article or created a new one.

    Additionally I would suggest to also create a Macro, that Agents have to use, when a new Article has been created in which they create an internal note with a link to the new article.
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