Feature request: Adjust agent idle timeout in Agent Workspace



Posted Dec 13, 2022

Hi support,

I understand from https://support.zendesk.com/hc/en-us/articles/4408821805338 that it is no longer possible to adjust the agent idle timeout period for Chat.  I would like to request that this feature be added so that small teams of agents can stay active all day without worrying about breaks.


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