Feature request: Adjust agent idle timeout in Agent Workspace


  • Barry Neary
    Zendesk Product Manager

    Hi, this is being introduced in omnichannel routing in Q1 2023

  • Tim G

    Just came here on advice from Zendesk support, to add my voice to this feature request please!

    We also really need the ability to change the idle timeout for agents. We are using messaging, and are using Agent workspace, but are NOT using omnichannel routing due to other issues.

    This article also has some background, but after chatting with Support, it seems like it's confirmed that we can't change the idle timeout in this scenario. Would love to see that implemented please. Thank you!


Please sign in to leave a comment.

Powered by Zendesk