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Outbound calls that went to customer's Voicemail

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Jahn

Zendesk LuminaryCommunity Moderator

Posted Dec 14, 2022

Is there a way to get the number of outbound calls that went to customers Voicemail? I know those kind of calls are tagged as Completed Outbound Calls but we are trying to splice the data if we can get the number of those outbound calls that went to customers voicemail.

I know this is not possible with explore even using custom metric/attribute but is there like an app that can do this?

Appreciate your feedback in advance. Thanks! 

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    Anne Ronalter

    Zendesk Customer Care

    Hello Jahn,

    you will be able to see all call activities in the Talk dashboard within the Admin Center.

    To view the Talk dashboard
    1. In Admin Center, click the Channels icon () in the sidebar, then select Talk and email > Talk.
    2. Click the Dashboard tab.
    3. Select the number or numbers you want to view data for.

      Here you can find more details on Analyzing call activity with the Talk dashboard and Analyzing call activity with the Talk Team dashboard.

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    Jahn

    Zendesk LuminaryCommunity Moderator

    I don't think this dashboard shows the number of successful outbound calls that just went to customers voicemail.

    That is what I am trying to get exactly. 

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