Hi,

We would like to have the option to use Talk lines numbers in business rules conditions, similarly to "Receive at" condition for emails:

We would like to create a view for calls that were directed to a specific number, no matter if the team responsible for this number actually answered the call or it was routed to another group.

Example: if a player calls our "VIP Customer Service" number, all VIP agents are busy, and a member of the secondary group for this line (regular "Customer Service Team") answers the call we would like to be able to add a "vip_customer" tag via a trigger, despite the fact that non-VIP agent answered the call. And we want to achieve this based on the number which the player called.

Please, consider adding "Talk number" conditions for triggers and automations.

Thank you.

Regards,

Yanko Chakarov