We've noticed recently that whenever we receive a SurveyPal CS Score from a Customer, the ticket opens as per usual, we review the score and feedback and if all is good, we solve. However, our Slack Ticket Trigger (Slack Integration with ZenDesk) reopens the ticket not long after for no apparent reason. Is anyone able to look into this to see if this can be resolved?
Example - After Jatinder solves the ticket after reviewing the SurveyPal CS Score, you can see that it reopens again for no reason:
This happens only with tickets where we receive a SurveyPal CS Score. Thank you in advance.
Please sign in to leave a comment.