Currently, the Required to Solved a ticket condition is only executed if the ticket is manually Solved. If you have fields with this condition and triggers and/or macros that have the action of closing the ticket as Solved, the Required to Solved a ticket condition does not work, being able to solve tickets with fields without information.

If we try to automate flows in the tickets but these conditions do not work together with everything programmed, it leaves the created service "lame".

I hope that Zendesk can take note and that soon we can use the conditions of the fields within the triggers and not have to make more detours to cover these needs.

Thanks!