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Adding Custom Status Options in the Status Filter on the My Requests Page
Posted Jan 03, 2023
Our customers love the new custom statuses, but would appreciate the ability to filter their tickets based on the custom statuses we provide. It is confusing to them that the statuses do not match.
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2 comments
Darren Bell
Agree. Custom Statuses need to follow through to the Customer portal too. We have already had queries over this.
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Martin St-Onge
Same for me. Totally agree
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