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Adding Custom Status Options in the Status Filter on the My Requests Page



Posted Jan 03, 2023

Our customers love the new custom statuses, but would appreciate the ability to filter their tickets based on the custom statuses we provide. It is confusing to them that the statuses do not match.


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2 comments

Agree. Custom Statuses need to follow through to the Customer portal too. We have already had queries over this.

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Same for me.  Totally agree

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