I have completed the Data, Org and Ticket Sync between our company's Salesforce sandbox and Zendesk Sandbox. Loving the results of this and found your site's guides to be super thorough when setting this up.
One question I had from this was, has anyone has found a way to display the Zendesk Ticket ID's or numbers in Salesforce via Ticket Sync? By default the tickets are synced to cases which use their own unique Case IDs, which do not aline with the Zendesk ticket IDs. In order to avoid confusion between our support team and sales teams I was hoping to make the ZD Ticket number visible in Salesforce and instruct our team members to utilize that value for communication between teams.
Any assistance or input on this is much appreciated!
Please sign in to leave a comment.