Forwarded ticket via side conversation (requester email)

1 Comments

  • Amie

    Hey There, 

    Have you tried creating a Macro which does the following on a ticket?

    1. Initiates the side conversation on the ticket
    2. The macro can include the {{ticket.requester.email}} placeholder which should automatically then place the ticket requester's email address into the body content of the macro. 

    If not, highly recommend you try this as it should bring in the requester's email via the placeholder into the side convo email comment upon running the macro and the side convo creating.

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