One click to download all the attchments


  • Chika Chima
    Zendesk Product Manager

    Hi Amy Chen,

    Thanks for your feedback and request.

    Can you further explain your use case on attachment preview and one-click-to-download? How would you be using this possible features? On which zendesk product/channel? How does this possible features help in your workflow? And why it is a painpoint?



  • Skaterdad

    Since there is no preview and many customers send in HEIC files, they must be downloaded locally and then viewed locally.

    I think "Download All" is a useful feature, but a proper viewer for all common file formats especially HEIC is a requirement.


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