Space for customers feedback on the articleAnswered
I'll like to know if there is a possibility to create an area for the readers to express why the article was or not useful.
Currently we have the satisfaction button at the end of the article:
But this button alone doesn't allow us to know the specifics to why the article wasn't enough to solve them problem/ questioning.
The purpose of this new area is that with the feedback we'll be able to review the article if needed, knowing exactly where we need to improve to make it clear for the readers and locating possible problems in the operation, in addition to being something that will only be available for access and consultation by agents, different from the comments section.
Alternatively, the Help Center Analytics app provides this feedback snippet out of the box - no coding required. It also helps you to collect and store the feedback from customers so you can use it to improve your articles.
More details about it here.
sorin Oh didn't know about that thanks a lot!
Thanks for jumping in and sharing those suggestions, Sorin!
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