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Feature request: Redact merged content (attachments)

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Hanna C.

Posted Jan 16, 2023

We do not store any personally identifiable information (including attachments). 

In the case of merging tickets that contain an attachment, we can redact the original ticket, but not from the internal merging message. In this case, the attachment can still be opened in the merged ticket, despite the redaction of the original ticket. 

There has been no success in deleting the original ticket, although we have tried. 

 

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    Mary O'Neill

    Zendesk Product Manager

    Hi Hanna C.,

    Thanks for raising this feature request! Merged ticket redaction is on our roadmap with no precise ETA just yet. We will update this post when the feature has been selected for development and a more accurate timeline is available. In the meantime we recommend redacting content before merging tickets.

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